Shipping policy

Kathaa – A Brand of Heramba Trident Pvt Ltd

This Shipping Policy outlines how orders placed on the Kathaa website are processed, shipped, and delivered.

Domestic Shipping (India)

Kathaa offers complimentary shipping across India for all orders placed through our official website.

Orders are shipped through reliable courier partners to ensure safe and timely delivery.

After dispatch from our warehouse, delivery within India generally takes approximately 2–4 business days, depending on the destination city and courier network coverage.

International Shipping

Kathaa ships internationally to select countries.

For international orders, a shipping fee may apply, which is calculated based on:

Destination country
Package weight and dimensions
Order value and product category

Shipping charges, where applicable, will be shown during checkout before payment confirmation.

Once dispatched, international deliveries typically take 5–8 business days, depending on the destination and customs processing timelines.

Order Processing & Production Time

Most Kathaa garments are crafted upon order to maintain quality and customization standards.

Production timelines generally range between 4–8 weeks, depending on:

Design complexity
Fabric availability
Embroidery or handcrafted work involved

The estimated production and dispatch time will be communicated at the time of order confirmation.

Delivery Delays

While we strive to ensure timely delivery, certain circumstances may occasionally cause delays, including but not limited to:

Weather disruptions
Transportation or courier delays
Customs inspections for international shipments
Public holidays, strikes, or unforeseen logistical issues

Kathaa will make reasonable efforts to keep customers informed about shipment status and tracking updates.

Store Pickup (If Available)

In certain cases, customers may request order pickup from designated locations associated with Kathaa or Heramba Trident Pvt Ltd, subject to availability.

Customers interested in pickup options should contact our support team after placing their order.

Duties, Taxes & Import Charges (International Orders)

All international shipments are dispatched from India.

Depending on the import regulations of the destination country, additional customs duties, taxes, or import fees may be charged by the local authorities once the shipment arrives in the destination country.

Please note:

These charges are determined by the customs authorities of the destination country.
Kathaa / Heramba Trident Pvt Ltd has no control over these charges.
Any applicable import duties or taxes must be paid by the customer.

If customs duties or taxes are not paid and the shipment is refused or returned, Kathaa will not be responsible for delivery failure or related costs.

Expedited Orders & Custom Requests

If you require faster delivery timelines or special garment customization, please contact our support team before placing your order so we can review the feasibility of the request.

Additional charges may apply depending on the request.