FAQs

At Kathaa, we aim to make your shopping experience seamless and transparent. Here are answers to some common queries.

1. Can I cancel or modify my order?

Once an order is placed, it cannot be cancelled or modified. All orders are processed immediately to begin production.

2. Do you ship within India and internationally?

Yes, we ship worldwide.

  • India: Free shipping on all orders

  • International: Shipping charges are calculated at checkout

3. Do you offer customization?

Yes, we offer customization services.
You can connect with us via:
📩 Email - support@kathaa.store
💬 WhatsApp: +91 9289068983

Our team will guide you through the process.

4. How can I track my order?

You can track your order through the “Track Your Order” section available on our website.

5. What if I receive a damaged product?

We maintain strict quality standards. However, if you receive a damaged item:

  • Share images/videos

  • Mention your order number

Contact us via email or WhatsApp, and we will assist you promptly.

6. What payment methods do you accept?

We accept:

  • All major debit/credit cards (India & International)

  • Online bank transfers

  • Store credit notes (if applicable)

7. Do I need an account to place an order?

No, you can checkout as a guest. Creating an account is optional.

8. How do I choose the right size?

Each product page includes a detailed size chart to help you select the perfect fit.

9. What if my payment fails but amount is deducted?

Please contact us with your transaction details. Our team will verify and assist you quickly.

10. Do you offer Cash on Delivery (COD)?

No, Kathaa does not offer Cash on Delivery. All orders must be prepaid.

11. Are there any additional charges?

Product prices are inclusive as listed.
Customization requests (if any) may involve additional charges depending on the design.

12. What is the delivery timeline?

All Kathaa pieces are made with attention to detail.
🕒 Estimated delivery time: 4–6 weeks

13. Can I order from abroad for delivery in India?

Yes, you can place an order from anywhere globally and have it delivered within India with free domestic shipping.

Need More Help?

We’re always here for you 💫
📩 Email: support@kathaa.store
💬 WhatsApp: +91 9289068983